Permanent ban — как исправить?

 My friend has been getting bans for awhile about spam, and he never plays with anyone except our friends. Today he got a permanent ban. He can’t even log in to submit an inquiry. He should be able to login to enforcement.xbox.com where he can submit a case review to dispute any actions taken against the account. 

Источник: https://answers.microsoft.com/ru-ru/xbox/forum/all/permanent-ban/c3884ed9-66fe-4e3d-97e0-470cc89a334f

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